Our well-trained customer service staff really knows our products. They’ll answer your questions and provide any information you need when you place your order.

Most orders received by 12:00PM are processed the same day. Orders received on Saturday, Sunday and Holidays are generally shipped on the next business day. We ship UPS Ground unless you specify an expedited service. Please note if you choose expedited shipping on weekends or holidays your order will not ship until the following business day. We will advise you regarding the expected shipment time if an item is on back-order. Our customer service people can help you with any special shipping needs.
Please call +1 (800) 545-4254 if you have any questions or concerns.

We are not a participating provider with any insurance company. We cannot submit claims for products purchased on our website. Please call us toll free at +1 (800) 545-4254 if you have any questions.

All returns must receive prior approval. Please email us at [email protected] or call our customer service department at +1 (800) 545-4254 prior to returning any merchandise. All merchandise returns are subject to inspection. Any merchandise unsuitable for resale will not be accepted.

We stock many more items than could fit in our catalog, and we’ll help you find almost anything you’re looking for. Just make your request to our customer service department and we will make every effort to meet your needs as long as the item is still being made.

Torbot accepts VISA, MasterCard, and American Express. Please have your credit card number and expiration date available when you place an order.


Torbot Group, Inc. recognizes and respects the privacy of its users. To better protect your privacy, we are providing this Policy to explain our online information practices and the way that we may collect and use information from you.

Torbot Group, Inc. will not sell, lease, or rent customers’ email addresses to third parties in the normal course of business.

Torbot Group, Inc. will not use or share the personally-identifiable information provided to us online in the normal course of business without also providing you an opportunity to opt-out or otherwise prohibit unrelated uses.  Provided, however, that Torbot Group, Inc. may use or share information provided to us with business associates to ensure manufacture and delivery of the item(s) you have ordered and such information may also be shared or transferred in the event of a business transition.


Web Site Usage Information: We automatically collect IP addresses and Web site usage information from you when you visit our Web site. This information helps us evaluate how our visitors use and navigate our Web site on an aggregate basis, including the number and frequency of visitors to each Web page, and the length of their visits.

We use cookies to allow you to move quickly through our site, to recognize repeat visitors and to allow you to take advantage of some of our site¹s special features. A cookie is a string of information that is sent by a Web site and stored on your hard drive or temporarily in your computer’s memory. Cookies are small files (just a few hundred bytes) and won¹t pose any significant disk-space concerns.

We may change this Privacy Policy from time to time. We will post any changes here, so be sure to check back periodically.

If you have any questions, comments or concerns about our Privacy Policy, you may contact us by e-mail at [email protected] or by regular mail at Torbot Group, Inc., 1367 Elmwood Avenue, Cranston, Rhode Island 02910.

This policy was last updated on May 26, 2023